Emergency Preparedness


Broadview Multi-Care Center has an extensive Emergency Preparedness plan to guide our staff through a variety of situations and emergencies. Our plan is designed to enable our staff to quickly do all that they can to keep our residents as safe as possible. Part of that plan is our communication with residents and families. Below you will find up-to-date information on any current Emergency Preparedness situations, along with general resources for our families and community.


Updates will be posted to this site as often as daily and will include general news items and facility updates including any resident or staff positive COVID-19 cases once they are confirmed by the local health department.

Update to Families 5-30-20

​Dear Residents and Families,

Since our last update, three additional residents have tested positive for COVID-19.  We continue to monitor all of our staff and residents frequently for signs or symptoms of COVID-19.  Our staff continuing to utilize full body personal protective equipment in patient care areas.  We are also working directly with our physicians, hospital systems, local health department and their epidemiology team to ensure that we are following their guidance and best practices.

The COVID-19 pandemic continues to impact all aspects of our work and personal lives.  At Legacy Health Services, our staff is doing their very best to  minimize and contain the risk to our residents, who are a very vulnerable population.  Their dedication to infection control protocols, masking and hand hygiene has absolutely saved lives within our facility.

Governor DeWine has issued a new order opening assisted living facility visitation beginning June 8th.  This is an exciting step forward as we work through the pandemic and all the ways it has changed our lives.  Unfortunately, this is strictly limited to assisted living facilities at this time- our entire facility is still under a visitation ban.  We are all anxious to resume visitation, but we must continue to follow the guidance from the state so we don’t see a spike in COVID-19 cases, which would be a set-back in this process. 

As you may have heard from the Director of the Department of Medicaid, Maureen Corcoran, Ohio has created an option for nursing facilities to designate a dedicated space to treat COVID-19 positive individuals.  Legacy Health Services has been approved to utilize the third floor of Legacy Place Parma, the assisted living building in Parma connected to Pleasantview Care Center, as a dedicated space for the treatment of COVID-19 patients.  This unit is designed to safely care for those recovering from COVID-19.  Once open, this unit will have a dedicated set of staff, along with a nurse practitioner and telehealth capabilities.  The physical layout of the third floor allows for dedicated entrance and exit points with space for staff to sanitize before leaving the area.  This design helps protect the other areas of the facility from risk of cross-contamination.  The unit will accommodate up to 30 individuals.    As we know more about the date the unit will be officially open, we will let you know.  Our staff has done their very best to protect the safety and wellbeing of our residents as we continue through this pandemic.  This unit is the next step in that mission, and we are proud that we have the space and equipment to accommodate this model within Legacy Health Services.

Thank you all for your continued kindness, support and understanding during this time. 


Isaac Lifschutz, LNHA


Weekly Update 5-27-20

Dear Residents and Families,

We hope everyone had a safe and restful Memorial Day weekend.  Our staff continues to work diligently to protect our residents and try to prevent the spread of COVID-19.  As Governor DeWine shared this week, the state has developed a plan to do more widespread testing within Ohio nursing homes.  As we know more about the testing roll-out and schedule, we will share those details with you.  The state will be utilizing the National Guard to assist with this process.  Please know that the guardsman who will be conducting the testing have medical backgrounds.  The well being and safety of our residents is everyone’s first priority.  For more information about this initiative, please visit CLICK HERE.

We are continuing to do frequent inservicing with our staff regarding infection control protocols.  Hand hygiene and wearing medical masks properly and consistently are very important measures in preventing the spread of COVID-19.  We are also continuing to educate our staff on staying diligent in their personal lives as the state continues to open more businesses.

As an update, we have had an additional 4 residents and 1 staff test positive for COVID-19.  Below you will find our collective numbers since the beginning of the pandemic.  Please note, this is not a count of current active cases.  For privacy reasons, we are not disclosing any personal details or outcomes for our staff or residents who test positive for COVID-19.

Collectively since the beginning of the pandemic, we have had:

8 staff tested positive for COVID-19

30 residents tested positive for COVID-19

0 respiratory cases within 72 hours of each other

Any new cases of COVID-19 between our weekly updates will be posted to this website.  For more details on nursing home cases throughout Ohio, please visit the State of Ohio Nursing Facility Dashboard.

As a reminder, our clinical team has the capability to treat most of our COVID-19 positive residents in place.  We are able to administer IV medication/hydration, monitor vital signs and oxygen levels and administer oxygen including higher concentrations as needed.  Our staff on the COVID-19 unit are frequently monitoring our residents so we can quickly identify any changes in condition and create a personalized medical plan for each individual.  If someone needs more invasive respiratory interventions, we can send that person to a local hospital.  Being hospitalized does carry risks, like resident exposure to other viruses/illnesses and community exposure to COVID-19, so we are working with our physicians to treat in place whenever possible.  We have also spoken with each resident and family to ensure that we have current details on each person’s advanced directives and medical intervention preferences.

We know that our families are all eager to visit the facility and their loved ones.  The state of Ohio has not lifted the visitation ban for nursing facilities at this time.  We know this is frustrating, but it is for the safety of our residents.  Please continue to utilize our Skype Virtual Visitations in the meantime.  We have received very positive feedback so far and will continue to offer those until further notice.  To schedule a Skype Virtual Visit, please email broadview5520@gmail.com.

Thank you again for your patience, support and kindness as we all navigate through this pandemic.

Isaac Lifschutz, LNHA

Update to Families 5-24-20

Dear Residents and Families,

Thank you to all of our staff who remain dedicated to the residents we serve.
We have had an additional four residents who have tested positive for COVID-19. We are continuing to work with our local hospital and board of health leadership to determine next steps with resident testing.
As always, we will continue to provide updates on this web page if we have any additional residents or staff test positive for COVID-19.
Thank you, and we hope you have a safe holiday weekend.

Thank you,

Isaac Lifschutz, LNHA


Update to Families 5-22-20

Dear Residents and Families,

Thank you for all of your support and understanding this week as we have worked through mitigation strategies and testing within the facility.  As we shared in our weekly update, we conducted more widespread testing on a couple of our units to give us a better idea of who may have been exposed to COVID-19.  As expected, this did result in additional positive cases, but this was a very important step in our efforts to protect our residents from further spread.

At this time, we have had an additional 12 residents test positive for COVID-19.  Through today and the weekend, we will continue to closely monitor all of our residents and staff for signs and symptoms of COVID-19.  We are also working very closely with our local health department and hospital leadership to ensure that the protocols we have implemented are appropriate.  We do still have access to testing supplies should the need arise to test more individuals. 

If you have any questions, please contact me at the facility number.  We will continue to update this website, even through the weekend, if we have any other confirmed positive cases. 

Thank you,

Isaac Lifschutz, LNHA


Weekly Update 5-20-20

May 20, 2020

Dear Residents and Families,

Thank you for everyone’s support and kindness as we all work together to protect our residents from the global COVID-19 pandemic.  We know that the continued visitation restrictions are a challenge for all of our families, and we all look forward to the day that we can welcome visitors back in a safe manner.

It is important to us that our residents and families are informed of our facility’s COVID-19 status, including case numbers and the ways we are working to contain potential spread and exposure to the virus.  Moving forward, we will be providing a weekly cumulative update with our COVID-19 positive cases within our staff and resident populations via our facility’s emergency preparedness website.  We hope this transparency gives you some peace of mind to know that we are doing everything in our power to keep our residents safe.  Should we have any new cases between our weekly updates, we will post those updates to the website by the next day following lab confirmation.  We will also be sharing when any clusters of three or more residents or staff are exhibiting respiratory symptoms within 72 hours of each other.

Our staff will continue to wear full body personal protective equipment in all resident care areas as long as we have residents who are positive for COVID-19.

We have had an additional 2 staff members test positive for COVID-19.  Since the beginning of the pandemic, we have had a total of:

7 cumulative positive COVID-19 staff members

10  cumulative positive COVID-19 residents

0 cumulative respiratory cases within 72 hours of each other

While we will not be sharing personal details about these cases publicly, we do share information regarding all of our positive cases with the CDC, CMS and the local department of health. Information regarding the incidence of positive cases at long-term care facilities, including ours, may be accessed on the Ohio Department of Health’s (ODH) website.  We are also working very closely with our local hospital leadership to ensure that our protocols are appropriate and reflective of the latest guidance from CDC, CMS and our local health department.  We do have adequate test supplies available to us at this time and will continue to work with our hospital partners regarding testing needs.

Please know that we continue to do extensive staff education about effective infection control measures like wearing medical masks and routine and thorough hand hygiene.  With the risk of spreading the virus asymptomatically, we will continue to urge our staff to focus on following  measures like social distancing, hand hygiene and masking in public places in their day to day lives to help protect our residents.  While in the facility, all staff are required to wear medical masks at all times, regardless of department.

If you have any questions about our protocols related to COVID-19, please contact us at 216-749-4010. Thank you again for your support as we navigate through this pandemic.

Isaac Lifschutz, LNHA



Update to Families 5-18-20

Dear Residents and Families,

We will be providing a cumulative update to you tomorrow, but I wanted to share the latest details from yesterday and today. We have an additional 3 residents who have tested positive for COVID-19 and been moved into our isolation area designated for COVID-19. We have also had 2 staff members test positive for COVID-19.  We will continue to monitor all of our staff and residents very closely over the next couple weeks.  Please know that once a staff member exhibits respiratory symptoms or any other signs of COVID-19, he or she is immediately set home (if at the facility) and removed from the schedule pending further health status details.

We will continue to update you through this website, but please reach out if you have any questions in the interim. We appreciate your continued support and understanding as we navigate through this situation.

Thank you,
Isaac Lifschutz, LNHA

Update to Families 5-17-20
Dear Residents and Families,
Our staff continues to work very diligently to serve and protect our residents during this challenging worldwide pandemic.  We have an additional four residents who have tested positive for COVID-19, all of whom have been moved into our isolation area designated for COVID-19.  The strategies we outlined in our update on 5/15/20 are all still in effect.
We will continue to update you through this website if there are any other changes or confirmed cases of COVID-19.  We appreciate your continued support and understanding as we navigate through this situation.
Thank you,
Isaac Lifschutz, LNHA
Update to Families 5-15-20

Dear Resident and Family Member/Sponsor/Guardian:

As you know, our whole world is dealing with an unprecedented crisis related to the highly contagious novel coronavirus (COVID-19).  Unfortunately, despite our efforts, like so many other communities like ours, we have had another resident and another staff member who have tested positive for COVID-19, bringing our cumulative positive resident cases to three and positive staff cases to three.  While this is not unexpected, it still saddens us, and our hearts go out to those affected.  We have notified our local and state departments of health and will continue to work with them along with local hospital leadership to monitor our active cases.

We are taking steps to reduce the spread of infection.

Given the high risk to the population that we serve, we have adopted a number of measures designed to protect our residents and staff. Any resident who has tested positive for COVID-19 is in a designated unit.  Every day-to-day detail has been considered and planned to be as safe as possible on this unit, including using dedicated staff, limiting access points and focusing on environmental sanitation procedures.  We have also moved any residents currently showing signs or symptoms for COVID-19 into an area that is separate from the COVID-19 area and the rest of our population.  All of our staff are wearing full body personal protective equipment when they are in patient care areas.  Even when not in patient care areas, all staff are continuing to wear medical masks at all times.

We are very closely monitoring all of our staff and residents for any signs or symptoms of exposure to the virus so we can limit the spread of illness.  We are working very closely with our facility medical directors and do have test kits readily available should it be deemed necessary for any other residents.  For the protection of our other residents, anyone who is showing symptoms of COVID-19 will be tested.

We will not be sharing details publicly about positive tests.

Rest assured, if we need to contact a family member with updates about a specific resident, we will reach out directly as soon as possible.  Please note that out of respect to those affected and their families and, in accordance with privacy laws, we will not be sharing any personal details regarding our resident or staff positive cases publicly.

Information regarding the number of positive cases may be accessed on ODH’s website.

While we will not be sharing details publicly, we do share information regarding all of our positive cases with the CDC, CMS and the local department of health. Information regarding the incidence of positive cases at long-term care facilities, including ours, may be accessed on the Ohio Department of Health’s (ODH) website.

Future Updates.

All future updates related to staff or residents with new onset of respiratory symptoms will be posted on this website as often as daily with a weekly cumulative update.

Contact us with questions.

We know that this pandemic is particularly challenging for the loved ones of nursing home residents. We empathize with your feelings of separation and we want to thank you for your ongoing support and trust. If you have any questions about COVID-19 or the steps that we are taking to protect our residents, please contact us at 216-749-4010 and a member of our management team or clinical management team will be happy to answer any questions you may have.

Thank you,

Isaac Lifschutz, LNHA


Update to Families 5-12-20

Dear Families and Residents,

We are continuing to work very closely with our local response task force to ensure all appropriate steps are being taken to keep our residents and staff safe.  We do have a second confirmed COVID-19 positive resident, who is the roommate of our first positive resident and currently at a local hospital.  Although neither individual is currently at our facility, we are prepared and ready to isolate any other in-house residents who may develop signs or symptoms or who test positive for COVID-19.  We have a designated area in the facility which was chosen as our isolation area should the need arise.  This area will be staffed by dedicated staff members who will not float to other parts of the building, which will minimize the risk of exposure to other residents in our facility.

Our staff continues to wear full personal protective equipment while in any patient care areas, and we are continuing to reinforce and educate on our infection control strategies and protocols. 

We are very appreciative of the ongoing support and guidance from our local health department and hospital leadership through this process. 

If you have any questions, please let us know.

Thank you,

Isaac Lifschutz, LNHA

Update to Families 5-11-20

Dear Residents and Families,

I am writing to inform you that we have our first confirmed COVID-19 positive resident at Broadview Multi-Care Center. We are working very closely with the local response taskforce, which includes representatives from our local health department and local hospital systems, to confirm our next steps regarding testing and quarantine. 

The resident is not currently in our facility and was tested and found to be positive while in the hospital. In an abundance of caution, all staff working in all direct care areas will be wearing full personal protective equipment until further notice. For the safety of our residents, staff and community, we are also temporarily suspending all deliveries from families along with any compassion visits. 

Please check this site, lhsohio.com/bview, often as we will post general updates here as we know more.  As always, we will contact the responsible parties of any residents who have any changes in their condition. 

Thank you,

Isaac Lifschutz, LNHA

Update to Families 5-10-20

Dear Residents and Families,

I am writing to share that a nurse at Broadview Multi-Care Center has tested positive for COVID-19. The employee has not been working directly with our residents since 5/5.  We were alerted of her positive test result yesterday. She was wearing an N95 while in the building, even while doing administrative tasks Thursday. As a practice, wearing medical masks is known to reduce the risk of exposure to other employees and residents. At Broadview Multi-Care Center, all employees have been using medical masks as a proactive part of our infection control policy since March 17. In addition, we are continuing to follow all of the measures outlined in the “Keeping Our Residents Safe” post below.

In an abundance of caution, we will be assessing our residents and staff more frequently for signs and symptoms of COVID-19 over the next 14 days. We have been in very close communication with local and state health officials to ensure that we continue to take all the appropriate steps to help protect our staff and residents. If there are any further updates, we will post them to this site as available.

Thank you,

Isaac Lifschutz, LNHA

Packages & Deliveries 5-6-20

With Mother’s Day around the corner, we want to make sure our families are aware of our delivery protocols.  We all wish that we could be celebrating this and so many other holidays as we have in past years, but these measures are designed to protect the safety of our residents and staff. 

At this time, we are not allowing any families to bring deliveries to our facility aside from necessities for new admissions, which are carefully reviewed and sanitized. 

We are able to accept deliveries from commercial sources but ask that they be items that can be sanitized or quarantined as needed.  For example, a flower delivery allows us to sanitize the glass vase.  A delivery from a store or online (Walmart, Target, Amazon) allows us to wipe down boxes and commercial packaging.  Please refrain from sending items that are require refrigeration as we cannot guarantee that we can sanitize and deliver these items in the required time frame.

We continue to encourage mail delivery- cards and letters are very appreciated by our residents!  We also welcome balloons in our facility as we do not have any restrictions on latex products.

As a reminder, we are still offering Skype video calls to any families that are interested.  The positive feedback from residents and families about these calls has been heartwarming.  If you haven’t already, please email broadview5520@gmail.com to coordinate a date and a time for a virtual visit.

Thank you for your understanding during this time. We hope these details help you plan meaningful ways to stay connected to your loved one. 

Keeping Our Residents Safe

Resident Safety is Our Priority

The coronavirus pandemic continues to affect every aspect of our personal and professional lives. News stories recently are focusing on the increased risk to individuals living in congregate settings like nursing facilities. We have spent many weeks reviewing all the local, state and federal guidance, training our staff and doing everything in our power to protect those we serve.

We are very proud to share that our efforts have been successful so far, and we have NOT HAD ANY resident cases of COVID-19 in our facility.

This is a very contagious virus, and we are very proud of our staff and their ongoing dedication to keeping our residents safe. These are a few of the highlights from our current infection control practices. These may change based on guidance from the local health department and CDC as they learn more about this virus and its spread.

1. N95s. We have been using medical masks, primarily N95s, for all staff in the facility since the March 17th. Over two weeks later, April 1st, The Ohio Department of Health recommended that all staff in long-term care facilities wear a surgical/medical facemask while working to avoid asymptomatic transmission of COVID-19 to residents and other staff. Ohio Department of Health further suggested this include facilities NOT known to be affected by COVID-19. We are really proud that we were the first nursing home company in our area to search for, find, and immediately provide this level of protection to all of our staff WITHOUT having any residents known to be affected by COVID-19.
2. PPE. We continue to obtain adequate PPE for our staff and will continue to identify new supply chain options to protect our employees.
3. Staff Screening & Education. All staff are self-screening for increased temperatures and other coronavirus symptoms prior to their shifts. Once at the facility, employees are completing symptom screening forms and having their temperatures taken and documented. In addition, we have completed extensive education with all of our staff, so they understand the importance of infection control, staying home when sick and reporting any onset of illness right away.
4. New Residents remain in their room. When a new admission is welcomed into our facility, the person is in a designated area and primarily remains in his or her room to reduce the risk of exposure to any of our other residents. The person is monitored in this area for fourteen days for signs or symptoms of the coronavirus. After that fourteen-day quarantine, the person can be transferred to another area of the facility.
5. New Residents screened. All new admissions are thoroughly screened by the hospital, as well as by our staff upon admission, for any risk factors or potential coronavirus exposure.
6. Visitors. Following the CDC mandate, we are only allowing family visitation for individuals who are at the end of their lives. We understand that this is frustrating for families, but the risk to our residents from visitors is too great at this time. We know the coronavirus can be spread by individuals who are not showing any symptoms. Please continue to utilize other communication methods, including our Skype calls.
7. Group Activities. Our community activities, including dining and social interactions, have been decreased to allow for appropriate social distancing and infection control. Meals are being offered in resident rooms, and our activities department has been very creative in their calendar events.
8. Resident Masks. Any resident leaving our facility for an appointment or dialysis is given a mask to wear to reduce his or her exposure to viral illnesses.
9. Non-staff screenings. All vendors, outside transportation personnel and healthcare professionals are screened, including their temperatures, as soon as they enter the facility. If someone is symptomatic or has a fever, they are not permitted to enter the facility.

Thank you for your words of support and understanding as we all navigate this new reality. As new guidance is released from local, state and federal officials, we are prepared to adjust our protocols accordingly.

If you have any questions about these details, please reach out to our administrator anytime.

Update to Families 4-24-20

One of our newer nurses has tested positive for COVID-19.  The nurse was sent home yesterday as soon as we were made aware of her illness.  She was in orientation and had only worked in patient care areas two days since being hired.

Rest assured, she was wearing an N95 mask while in the facility at all times, as do the rest of our staff.  Our staff has been wearing medical masks since March 17 as a proactive part of our infection control process.

In an abundance of caution, we are assessing all of our residents and staff more frequently  for signs and symptoms of COVID-19 over the next 14 days.  We also advised residents that could have been affected to wear masks when they are out of their rooms.

We will continue to do everything in our power to keep our residents safe.

Thank you

Skype & Social Media 4-10-20

We continue to have great success with our Skype virtual visitation calls.  If you have not signed up, please see the link under Facility Information for details on how to arrange for a virtual visit with your loved one.  Our residents love seeing each of you, even though it cannot be in person at this time.

If you do not already, please follow us on Facebook!  Our staff is trying to capture some of the things our residents are enjoying, and we want to share the fun with you!

Lifespan on Surfaces 4-2-20

Lifespan on Surfaces

We are all being very cautious in our homes and in public spaces. Do you know how long the Coronavirus lives on the different surfaces around us? This USA Today article provides great details to remember!

Bright Corner

The Cleveland Museum of Natural History is offering their CMNH@Home series where you can tune into Facebook Live on Mondays, Wednesdays, and Saturdays at 12 pm to discover fun and interesting facts about the museum!

Museum Mondays: Looking for a fun science class for kids? Virtually tour their galleries with Museum educators as your guide on Museum Mondays.

Wildlife Wednesdays: Interested in Ohio’s native species? Check out Wildlife Wednesdays to hear from their animal experts.

Scientist Saturdays: Want the inside scoop on science and research? Join Museum curators for Scientist Saturdays.

CDC Cleaning Tips 4-1-20

CDC Cleaning Tips

As the national pandemic continues, we are all doing our best to keep our home and work environments germ free. Did you know you can make a homemade bleach solution that kills Coronavirus and other viruses? Check out this LINK from CDC for more information!

Bright Corner

It is important to take a moment each day to focus on your own well being. Our daily updates will include a Bright Corner topic designed to help you find balance, peace or just a reason to smile.

Yoga with Adriene is a free YouTube yoga channel that is great for reducing anxiety and stress! Her channel features both meditation and yoga videos of all sorts! Some great videos to check out include:

Update to Residents and Families 3-20-2020


Dear Residents and Families,

Thank you to all of you for your continued understanding and kindness and during this unprecedented time.  We are all doing our very best, personally and professionally, to minimize the spread of Coronavirus and keep our residents safe and healthy.  Our staff has been receiving extensive, ongoing education about infection control, hand hygiene and preventing the spread of illness.  At this time, we do not have any confirmed COVID-19 cases in any of our Legacy Health Services facilities.  The active screening protocols and visitation restrictions have helped us keep our residents healthy.  Over the next few days, we will be distributing masks, along with other personal protective equipment, to all of our employees to wear in patient care areas.  This is being done in an abundance of caution as we know that the staff is the strongest link our residents have to the general public right now.  We feel that in conjunction with our other infection control policies, the use of masks will greatly decrease the risk of passing illness from staff to residents.

We have received great feedback from all of you about the Skype calls so far.  Please continue to reach out to us via our facility Gmail account to schedule future calls.  We have ordered more facility devices to accommodate more calls.  If you are interested in getting a smart phone or tablet for your loved one to use exclusively, please reach out to our Skype team (via the Gmail account) and they can help coordinate delivery and setting up the account.  For detailed instructions, please click HERE.

To those that have reached out about making and sending cards and letters to our residents and staff, thank you!  Healthcare workers around the world are trying to balance their responsibilities at home and at work, and that can be very stressful.  We are so proud of our team and how they are coming together to support our residents and ensure their safety.  If your family would like to send cards for residents who do not have a lot of family support, or as a thank you to our staff for their ongoing dedication as caregivers, please send those to:

For resident cards- Attn: Activities Director

For staff cards- Attn: Human Resources

Thank you for your support while we all do our best to provide a safe and happy home for our residents!

Skype Calls Available! 3-20-2020

Thank you so much for your patience as we have been working through setting up Virtual Visitations for our facility.  We are happy to share that we have our Skype service set up and are ready to start scheduling calls!  If you are interested in participating, please complete the following steps:

  1. Download the Skype app to your phone or tablet.  Data charges may apply depending on your cellular plan.  If you do not feel comfortable using the app, you can also visit web.skype.com from a laptop with a webcam/microphone and participate that way.
  2. Create an account if you do not already have one.  This will require an email address to set up.
  3. Email us at the email address listed below with the follow information:
    1. The name your Skype account is under
    2. The email address your Skype account is under
    3. The resident you want to speak with
    4. Your preferred date and time for the call (If you could please keep it a little flexible- morning, mid-day, afternoon).  At this time our availability for video calls is during business hours but we may expand that depending on demand.  If you cannot participate during this time, please email us and we will try to work with you on scheduling.

We will email you a confirmation of the date/time of your Virtual Visit.

The facility email address is: broadview5520@gmail.com

Please bear with us as we work through this process.  Since we are trying to accommodate as many people as possible, we are asking that your calls be around 15 minutes.  We will try to help each resident make as many calls as he or she wants based on demand.  If you have multiple family members who want to call, please email those requests separately.  Please do not call the facility device without a pre-arranged appointment as we are using a shared device (which will be thoroughly sanitized between residents).

If your loved one has a mobile device (or you are looking to purchase one) and needs help setting it up for video chats, please let us know and we can help.

Please let us know if you have any other questions.  Looking forward to hearing from you soon!

Visitation & Virtual Visit Updates 3-16-20

Dear residents and families-

Thank you to all of you for your understanding during this ever evolving Coronavirus situation.  We wanted to update you on a few things that have occurred over the last few days.

  • Visitation is now restricted to only end-of-life visits per Centers for Medicare & Medicaid Services (CMS) rule.  This rule change applies to all nursing homes in the United States.  We are no longer able to accommodate visitors for any other reason.  We have also restricted visits from any non-essential professional personnel.  For those that are essential providers, we are actively screening all employees, vendors, physicians and healthcare professionals who enter our building.  They are screened for signs of respiratory illness, and temperatures are being taken and documented every time the individual enters our facility.  This is all in an effort to keep our residents as safe as possible.
  • We are actively working on setting up the ability for all residents to participate in Skype Video calls using facility devices.  We hope to have this functional within the next 24-48 hours.  While we are working on this on our end, we encourage families to download this app on your own devices so you are ready too.  The Skype app is available for Apple and android devices.  Data charges may apply- please contact your cell phone carrier for more details.  We hope that this availability helps our residents stay connected to their families in a meaningful way.
  • We have changed our community dining and activities policies to comply with the latest CMS guidance regarding social distancing in a care facility. For those residents requiring staff assistance to set up/eat meals, assistance will be provided either individually or in small groups that are spaced appropriately in the dining room. Residents who eat independently will receive meal service in their rooms.

Thank you to all of you for your kind words of encouragement to our staff and understanding during this time.  Please know that we will continue to do everything in our power to keep our residents safe.

Visitation & Coronavirus Updates 3-11-20

To Our Residents and Family Members:

We know many of you are concerned about the spread of COVID-19 (the new coronavirus) and how it may impact our facilities. Ensuring residents are cared for in a safe and healthy environment is our first priority. At this time, we don’t have any cases in our facility. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building. However, we need your help in battling COVID-19. Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that family and friends do not visit the facility. Out of an abundance of caution, we are limiting all visitors to our facility unless absolutely necessary. Please see this information sheet on the reason for this request. We are posting signs on our entryway doors to notify visitors of this process and actively screening individuals, including staff, who need to come into the building. If you believe a visit to the facility is necessary, we kindly request that you check in with the front desk upon arrival (or call first if visiting after hours).

As another way to protect our residents from exposure, we are temporarily limiting any unnecessary field trips outside of the facility. Similarly, we are requesting families refrain from taking their loved ones out of the facility to minimize the risk of exposure.

Please make sure we have your most current, emergency contact information, including your email address. We want to make sure we efficiently communicate with you should there be any new developments. Please reach out to admissions with your updated contact information.

Residents and families, please help prevent the spread of infection by exercising proper hand washing hygiene as well as coughing and sneezing etiquette. We offer hand washing and alcohol-based hand sanitizer stations throughout the building, which you are welcome to use. Please also avoid shaking hands and hugs with any individual. If you are experiencing a cough, fever, sore throat, runny nose, and/or shortness of breath, please let a staff member know immediately.

Our facility is following the recommendations of the CDC on prevention steps, including following strict hand washing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who present symptoms. We also are staying up to date with the CDC recommendations as they may continue to change. In addition, our facility is in close contact with the local and state health department, and we are following their guidance.

We will continue to update you as we know more. Should you have any questions, please feel free to contact one of us or our nursing supervisors who are available every shift.

For additional information, please visit the CDC’s coronavirus disease information page at www.cdc.gov/coronavirus

Information For Families About Coronavirus 3-5-2020

Over the last couple months, we have all heard news stories about the novel Coronavirus, or COVID-19.  The virus originated in China but has now become a global concern.  The vast majority of Americans are considered low risk of exposure to the Coronavirus.  Those with compromised immune systems and other respiratory diseases may be at an increased risk of exposure.

Resident safety is always our top priority.  Our facility staff follows all CDC guidelines related to infection control.  All staff, regardless of department, receives routine training on how to prevent the spread of illness.  We also have strict cleaning and disinfection policies to minimize the presence of germs within our facility.  These policies help keep our residents, visitors and staff as healthy as possible.

In an effort to avoid exposure to the Coronavirus and other communicable diseases (like influenza), we need your help too!  The following recommendations are based on CDC guidance:

  • Wash your hands and cover your cough!  The best way to protect yourself and our residents is to follow good personal health habits to prevent the spread of illness.  Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol (which is available throughout the facility). Always wash your hands with soap and water if your hands are visibly dirty.
  • If you are ill, please refrain from visiting our facility until you are symptom free for at least 24 hours.  We are happy to help your loved one make or receive phone calls until you are able to visit in person.
  • If you or a close contact have traveled to a country under a CDC Level 3 Travel Notice (full list available HERE), please refrain from visiting our facility for at least two weeks after your return.

Our staff will continue to monitor the situation closely and follow guidance from the CDC and local health departments.

If you would like more information, please visit the CDC website for the latest news and updates.  Click Info Sheet about COVID-19 for information from the World Health Organization regarding the Coronavirus and healthcare facilities.  If you have any other questions, please email info@lhshealth.com.


It is important to take a moment each day to focus on your own wellbeing. Stress and anxiety can take a toll on your health.  Below are some resources to help you find balance, peace or a reason to smile.